literature review on trust management

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Trust Management: Literature Review

The concept of trust has become popular in public debate and academic analysis. In high income countries this interest is associated with concern for the decline of trust in governments and professionals, and in developing countries has been prompted by debates around the motion of social capital. Trust has been identified as a major factor influencing such things as capital investment, relationship marketing, cross-cultural communication, learning and various types of cooperation. Trust management is becoming also very important inside the organization. The study will review empirical research on organizational trust. The purpose of the study will be also evaluation of the advancements and setbacks in current empirical research in terms of management organizational trust. This paper will analyze the theoretical approach, the conceptualization and the measurement issues covered in studies on management organizational trust. Although trust has emerged as an important factor in organi...

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Journal Plus Education, 2019

This paper summarizes the main findings of the literature on 'trust in organizations', relying mainly on the latest publications. The definitions, forms and development possibilities of trust used exclusively at the organizational level are discussed in more detail, so the names of classical authors appear in this section as well.In addition to building, expanding, and rebuilding trust, we also talk about the consequences of lack of confidence.Based on the findings of the more than 30 scientific publications used, we have tried to present the essential existence of trust, either in the workplace or in the private world.

A considerable amount of research has examined trust since our 1995 publication. We revisit some of the critical issues that we addressed and provide clarifications and extensions of the topics of levels of analysis, time, control systems, reciprocity, and measurement. We also recognize recent research in new areas of trust, such as affect, emotion, violation and repair, distrust, international and cross-cultural issues, and context-specific models, and we identify promising avenues for future research. As we wrote our 1995 paper on trust (Mayer, Davis, & Schoorman, 1995), we were struck by the relative scarcity of research in the mainstream management literature focusing directly on trust. This led us to several bodies of literature , including management, psychology, philosophy , and economics. We found that scholars from diverse disciplines were presenting many insightful views and perspectives on trust but that many of them seemed to talk past one another. Our goal was to integrate these perspectives into a single model. This work came to fruition at about the same time as several other works on trust. Papers on trust by Hosmer (1995) and McAllister (1995) were also published in Academy of Management journals that year, followed the next year by a book edited by Kramer and Tyler (1996). The con-fluence of these works, fueled by practical concerns raised by now infamous government and corporate scandals over the next decade, produced a groundswell of interest in understanding this basic and ubiquitous construct. Since we were drawing perspectives from multiple disciplines as inputs to the model, we wanted to provide a model that was generally applicable and would be used across multiple disciplines. We were gratified to find in a recent search that our paper has been cited over 1,100 times (according to Google Scholar). In addition to management and general business, it has been cited in such diverse areas as marketing, sociology, health care, and agribusiness. We would like to use this opportunity to revisit some of the issues raised by our 1995 paper and review how the field has dealt with them. We will also discuss the new concerns and opportunities for future research on trust.

Journal of Managerial Psychology, 2004

This paper gives an overview of major issues in trust research, identifying common foundations and multiple constellations of organizational trust. In doing so, the paper also addresses important implications of theory development and empirical research. First, it provides a historical sketch of different approaches to understanding the phenomenon of trust, drawing upon various social science disciplines. Second, it discusses different

International Journal of Accounting, Finance, Auditing, Management and Economics, 2021

The recent interest of management researchers in the issue of organizational trust is mainly based on its indispensable role in efficient and effective management focused on human capital. Organizational trust is thus a phenomenon of uncertainty minimization, and the embodiment of a work climate that is worthy of the name. While organizational trust is understood as central to any exchange relationship, it has not been studied in a pre-birth approach to understand how it occurs in an organizational context. This paper aims to clarify the concept of organizational trust through different dimensions and forms, and to present a holistic overview of its antecedents levels taking into consideration all the variables that can directly or indirectly lead to organizational trust. The enrichment of the understanding of organizational trust is achieved by drawing on the affective and cognitive dimension of trust to clearly identify all the potential elements that can lead to organizational trust. Obviously, the theory mobilized in this research work is the theory of the social exchange which has been greatly shaken to study the exchange relations between the organization and its employees. For this purpose, various backgrounds are examined in this paper, including individual-level antecedents (Personality traits, propensity to trust), organizational-level antecedents (Organizational support, organizational effectiveness and Human resources policy), and cultural-level antecedents (Values, power distance, individualism/collectivism). The discussion and analysis of the different relationships with various antecedent levels of organizational trust has allowed us to propose a global theoretical framework in order to fundamentally identify multiple areas of future research and to contribute to the knowledge of the topic.

The aim of this study was to unify a South African model of organisational trust with the globally accepted Integrative model of organisational trust on a theoretical and empirical level. The antecedents of trust in direct supervisors represented by five personality dimensions and four managerial practices were used to extract the facets of trustworthiness of ability, benevolence and integrity to create a unified trust model. Based on literature, a methodology was developed to re-assign the various dimensions on an item level into three new scales representing the antecedents of trust. Data gathered between 1995 and 2013 in South African organisations by means of the Trust Relationship Audit was used and subject matter experts reassigned the items into the three antecedents of trust. Structural equation modelling was employed to replicate the Martins (2000) model and to test the measurement and structural regression models, arriving at a five-factor model. A unified model of trust i...

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